Privacy Policy
1. Introduction
At Team Brask (“we,” “us,” “our”), we are firmly committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website, teambrask.com (the “Site”), in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We adopt a privacy-first approach to ensure that your rights are respected and that your personal information is managed responsibly and transparently.
2. Scope of the Policy and Data Controller Role
This Privacy Policy applies to all personal information collected by teambrask.com, including through your use of our services, submission of data via forms, purchases, or any other interaction with us. We act as the “Data Controller” under GDPR for the personal data you provide unless otherwise stated, meaning we determine the purposes and means of processing your data.
If you are located in California, certain additional rights and disclosures apply under the CCPA, which are also addressed within this Policy.
3. Categories of Data Processed
We may process the following categories of personal data:
– Usage Data: Includes information such as your IP address, browser type, operating system, date and time of access, pages visited, session duration, referral sources, and general site navigation behavior.
– Account Data: Includes information you provide when creating an account on the Site or subscribing to our services, such as name, email address, phone number, billing or shipping address.
– Profile Data: Includes your interests, preferences, purchase history, interaction with our services, behaviors, and details derived from your use of the Site.
– Communication Data: Includes contact history, communication contents (such as emails and support tickets), and other interactions you have with us across different communication channels.
– Technical Data: Includes device-specific information such as your hardware model, operating system and version, unique device identifiers, device configuration and diagnostic data.
– Transaction Data: Includes payment information (processed securely through third-party providers), order history, delivery information, and billing records.
– Preference Data: Includes your selections for marketing preferences, consent flags, and interests in specific products or services.
4. Legal Bases for Processing
We process your data pursuant to the following lawful bases under the GDPR:
– Consent: Where you have expressly agreed to the processing of your data (e.g., signing up for newsletters or accepting cookies beyond what is strictly necessary).
– Contractual Necessity: To perform our contract with you, including service delivery, account creation, payment processing, and customer support.
– Legal Obligation: Where we are required to retain or disclose data due to legal obligations.
– Legitimate Interests: To operate our business effectively, improve our services, monitor usage patterns, and market similar services, provided such interests do not override your fundamental privacy rights.
For California residents, the collection and use of personal information as described herein may also be based on “business purposes” and “commercial purposes” as defined under the CCPA.
5. Your Rights
As a data subject, you have the following rights under applicable data protection law:
– Right of Access: You may request insight into what personal data we hold about you and how it is processed.
– Right of Rectification: You are entitled to request correction of any incomplete or inaccurate data we hold about you.
– Right of Erasure: You may request deletion of your personal information, subject to certain retained data requirements.
– Right to Restrict Processing: You can request that we suspend processing in certain scenarios—for example, while we investigate the accuracy of your information.
– Right to Data Portability: You may request to receive your personal data in a structured, commonly used machine-readable format and transmit it to another controller.
– Right to Object: You can object to the processing of personal data when such processing is based on legitimate interests or for direct marketing purposes.
To exercise these rights, please contact: [email protected].
Under the CCPA, California residents also have the right to:
– Know which categories and specific pieces of personal information we collect;
– Request deletion of personal information;
– Opt out of the sale of personal information (Note: We do not sell your personal data);
– Not be discriminated against for exercising your privacy rights.
6. Security Measures
We implement and maintain strong organizational and technical measures to protect your data, including:
– End-to-end encryption for transmission of personal information;
– Access controls and authentication procedures for staff and systems;
– Regular data backups and disaster recovery processes;
– Employee training and awareness on data protection principles;
– Ongoing monitoring and auditing of information systems.
We strive to ensure that only authorized personnel access your personal data and only for the purposes specified in this Policy.
7. International Transfers
As our operations may involve data transfers outside your country of residence (including outside the European Economic Area), we ensure such transfers comply with applicable legal requirements. Where necessary, we employ Standard Contractual Clauses or rely on adequacy decisions approved by relevant authorities to ensure appropriate safeguards are in place.
8. Data Retention
We keep your personal data only for as long as needed for the purposes for which it was collected, or as required to comply with legal, accounting, or reporting obligations. Examples include:
– Account and transaction data: retained for up to seven (7) years to comply with financial and tax regulations.
– Communication and support request history: retained for up to three (3) years from the last interaction.
– Marketing preference data: retained until you withdraw consent.
– Usage and technical data: retained for up to two (2) years for analytics purposes.
Upon expiry of these periods, data is either securely deleted or anonymized.
9. Cookie Policy
Our website uses cookies and similar technologies for various purposes:
– Essential Cookies: Required to operate the Site and enable basic functionality (e.g. authentication and session management).
– Functional Cookies: Improve the usability and customization of the Site.
– Analytics Cookies: Help us understand user interactions, track performance metrics, and improve overall user experience (e.g. Google Analytics).
– Performance Cookies: Enhance the performance of the Site and monitor technical operations.
10. Cookie Management and Compliance
Upon your first visit to our Site, you are presented with a cookie consent banner. You have the option to accept or manage your preferences in accordance with GDPR and CCPA requirements. You may withdraw your consent at any time by adjusting cookie settings via our Cookie Management Tool or your browser settings.
Please note that essential cookies cannot be disabled as they are necessary for the Site’s functionality.
11. Protection of Children’s Privacy
We do not knowingly collect personal data from children under the age of 13. If we become aware that personal data from a child under 13 has been collected without verified parental consent, we will take immediate steps to delete such information. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at [email protected].
12. Policy Updates and Notifications
We may revise this Privacy Policy from time to time to reflect changes in the law, our practices, or our services. When updates are made, they will be posted on teambrask.com under the Privacy Policy section. You are encouraged to review this Policy periodically. Where required by law, we will notify you of significant changes and, where applicable, obtain your consent.
13. Contact
If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your rights, you may contact us at:
Team Brask
Email: [email protected]
Website: https://teambrask.com
We are committed to full compliance with applicable privacy laws and fostering transparency and trust in how we process your personal information. Please reach out with any privacy concerns—we are here to help.